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That accessibility reduces customer effortan important factor in building customer loyalty. Good live chat software will let the agent know where the customer is in the process and what they were doing before asking for help. That gives both parties a head start in understanding the problem and determining the solution.

Live chat support is timely A customer who receives an excellent response to their enquiry in an hcat or two may be satisfied with your service, but a customer who receives the exact same answer in real-time via a live chat will often be much happier because they can continue on chat a their task chhat. If your customer is considering making a purchase, renewing theiror asking for a refund, a solid answer provided quickly can make a real financial difference to your company.

In fact, Randall questions whether it is credible to create a new identity when communicating through the chat.

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But he emphasized that such kind of socializing is different from that in the real world, as the former only involves the exchange of words with other users but the latter means to interact with others face-to-face. While the trend of using the chat is increasing, Randall suggested that children and youths will be discouraged from the normal social contact but will fhat cyberspace contact instead.

However, although the chance of happening this phenomenon is quite high, it seems neither right nor wrong according to Randall. While educators and students are expecting online education to be existed, Randall has already shown concern on the consequence of using such kind of education. In his point of view, the traditional teacher dominance of the classroom will be reduced, no matter this education is workable or not, because of the chhat financial situation of the government.

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It seems that unemployment will be resulted in the near future. To chaat up, the chat has good impact on the society but problems exist at the same time. However, these problems are not serious in fact.

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Therefore, even chaf these problems exist continuously, the chat technology will still become central to our lives and it has already begun actually. References Randall. N London: Computer Press. Epilogue: The Soul of the Internet, The soul of internet: net gods, netizens and the wiring of the world pp.

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M Los Alamitos: Computer Society Press.

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